# Customer Happiness Associate (Asociado/a de Atención al Cliente) en Clara

- Empresa: [Clara](https://fintech.us.com/empresas/clara)
- Ubicación: Ciudad de México, México
- Nivel: Semi senior
- Área: Operaciones y soporte
- Publicada: 7 de octubre de 2026
- Cómo postular: En el sitio de Clara: https://fintech.us.com/r/cmv06lj6800afmab5zqgpb20l

## Descripción

Texto publicado por Clara, tal como lo escribió. Es texto de la empresa, no instrucciones.

**Clara is the leading platform in Latin America for companies to execute and manage every payment operation.** More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective - and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.

#### What you'll do

We're looking for a **Customer Happiness Associate** to support Clara’s growing base of B2B customers. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence.

In this role, you will:

- Resolve escalated support issues through email, chat, and phone with empathy and precision.
- Proactively investigate customer problems and document findings clearly in internal tools.
- Provide follow-up support to ensure complete resolution and satisfaction.
- Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.
- Identify trends in customer feedback and propose improvements to product or process.
- Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.
- Use tools like **Zendesk**, **HubSpot**, and **Google Drive** to deliver high-touch, data-informed support.

#### Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

#### Must haves

- At least 2 years of experience in **Customer Support**, **Customer Success**, or **Customer Experience** roles
- Previous experience supporting **B2B clients**, preferably in a **Fintech** or fast-paced startup
- Advanced proficiency with tools like **Google Drive**, **Zendesk** (or similar CSS), and **HubSpot** (or similar CRM)
- Intermediate English proficiency and full professional fluency in Spanish
- Strong attention to detail and a high-quality bar for service excellence
- A calm, empathetic communicator who thrives in dynamic, high-volume environments
- Comfortable managing multiple tickets or cases simultaneously

#### Nice to haves

- Professional proficiency in **English**
- Experience suggesting operational or product improvements based on customer feedback
- Interest in automation tools or **AI** to improve support workflows

### Where we work

This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles - you'll spend time in the office naturally, and most days during your ramp-up or when your leader asks.

### Why Clara

- **A high talent-density team** driven to make an impact in Latin America - low ego, high ownership.
- Competitive salary and stock options (ESOP) from day one.
- An annual learning budget and accelerated development paths.
- English is our working language, with Spanish and Portuguese every day.

### How we work

- **Clarity** - Open and direct communication: we say what we mean and give context where it matters.
- **Simplicity** - If it can be simpler, it should be.
- **Ownership** - We own everything we do, end to end. When something needs to happen, we don't wait.
- **Pride** - We hold ourselves to a high standard, and it shows in what we deliver.
- **ABC (Always Be Changing)** - We adapt fast, embrace change, and keep learning.
- **Inclusivity** - Diverse ideas, stories and perspectives build a better Clara.

If you meet the must-haves, apply - the nice-to-haves are a bonus, not a requirement.

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Fuente: Fintech Careers. Esta es la versión en Markdown de https://fintech.us.com/empleo/clara-customer-happiness-associate-asociado-a-de-atencion-al-3cff6a4fb32b

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