Key Account Manager (Ejecutivo de Cuentas Clave)

Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective - and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.

What you'll do

We're looking for a Key Account Manager to strengthen our presence in Bogotá by owning the full customer lifecycle for strategic clients. You’ll represent Clara at the frontlines of client relationships - building trust with decision-makers, driving adoption, and identifying growth opportunities. Your work will be central to positioning Clara as the #1 spend management solution for enterprise customers in Colombia.

In this role, you will:

• Develop and maintain long-term relationships with B2B clients, acting as a trusted partner for financial decision-making.
• Lead onboarding for new clients and continuously engage existing ones to maximize retention and satisfaction.
• Manage a dynamic portfolio of accounts, conducting sell-in, sell-out, and performance analyses to uncover opportunities.
• Execute tailored sales and marketing plans with partners to grow usage and expand accounts.
• Forecast commercial performance and track key account health, always looking ahead to mitigate risks and seize new wins.
• Engage in strategic conversations with CFOs and finance teams by leveraging insights on budgeting, spend control, and ERP system integrations.
• Balance FARMER and HUNTER skills - ensuring long-term value for existing clients while prospecting and closing new opportunities in the region.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

• 5+ years of proven experience in Key Account Management or Customer Success within a B2B model
• Experience onboarding and growing relationships with enterprise clients
• Strong analytical mindset and comfort with sales forecasting, pipeline management, and portfolio analysis
• Professional proficiency in English and full fluency in Spanish
• Structured thinker who thrives in dynamic environments and focuses on outcomes
• Based in Bogota, with knowledge of the local business landscape

Nice to haves

• Background in Financial Services, Banking, or Insurance
• Experience with ERP connections, budgeting, or financial modeling
• Track record of building relationships with C-level stakeholders
• Interest in using AI tools to enhance commercial strategy or client service
• Basic proficiency in Portuguese or interest in learning

Where we work

This is a remote-first role: you'll work from home day to day. You'll ramp up in person with the team, and come together in person for team moments, events and customer visits through the year.

Why Clara

• A high talent-density team driven to make an impact in Latin America - low ego, high ownership.
• Competitive salary and stock options (ESOP) from day one.
• An annual learning budget and accelerated development paths.
• English is our working language, with Spanish and Portuguese every day.

How we work

• Clarity - Open and direct communication: we say what we mean and give context where it matters.
• Simplicity - If it can be simpler, it should be.
• Ownership - We own everything we do, end to end. When something needs to happen, we don't wait.
• Pride - We hold ourselves to a high standard, and it shows in what we deliver.
• ABC (Always Be Changing) - We adapt fast, embrace change, and keep learning.
• Inclusivity - Diverse ideas, stories and perspectives build a better Clara.

If you meet the must-haves, apply - the nice-to-haves are a bonus, not a requirement.